Jira Service Management Customer Portal

We support Jira Service Management customers cleaning the sensitive data out of a HAR file before ever uploading it to Jira. This further reduces the risk of data being leaked.

Once Securely is installed in a system with Jira Service Management, a new box will appear in the Customer Portal UI:

A user will then need to upload one or more HAR file into this box. The code will fetch your cleaning configuration and then provide the user with the new HAR files for download. Here is an example:

The user will need to download the cleaned file and then attach the resulting file to the Attachment field above.

If the user has an open ticket in JSM and you want them to attach a HAR file there, we also support browser side scrubbing below the comment area in a JSM ticket:

Known issues

This panel may be a bit slow to load. There isn't anything we can do about this, this code is loaded entirely by Atlassian and served by Atlassian.

We understand that it would be preferable if we could dynamically clean HAR files when they are uploaded to the attachment field, but Atlassian doesn't provide APIs for this.

We would also like to only show our UI if there was a HAR file in the Attachment field, but again there is no API for this.

We would also like for a customer who uses our interface to have the clean HAR file automatically attached to the request, but as you may have guessed, there is no API for this.

If you would like any of the above to change, we encourage you to contact Atlassian and ask them to make the necessary changes.